配送ポリシー
Shipping Policy
1. Shipping Methods & Partners
At oh, lolly day!, we strive to deliver your happiness safely and quickly.
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Global Shipping: We ship all packages via EMS (Express Mail Service), which includes a tracking number for your peace of mind.
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We deliver products using reliable carriers such as Yamato Transportation or Sagawa Express depending on the local shipping conditions in Japan.
2. Shipping Rates & Estimates
Shipping charges are calculated based on the total weight of your items (including packaging) and the destination country. You can always check the final and exact shipping cost on the Checkout page before completing your payment.
To help you estimate your costs, please refer to the table below for a package weighing between 0.5kg and 1kg:
| Destination | Estimated Weight | Estimated Cost (USD) |
| Japan | 0.5kg ~ 1kg | $5.00 - $8.00 |
| USA / Canada | 0.5kg ~ 1kg | $22.00 - $30.00 |
| Europe | 0.5kg ~ 1kg | $24.00 - $30.00 |
| Australia / Oceania | 0.5kg ~ 1kg | $17.00 - $22.00 |
| Asia (Other) | 0.5kg ~ 1kg | $15.00 - $25.00 |
Quick Summary of Rates:
- Minimum Fee: Starts from approx. $5.00 (e.g., small items to Japan).
- Maximum Fee: Can reach $100.00 or more for heavy packages to distant regions.
- Average Fee: Most of our customers pay around $20.00 for standard orders.
3. Delivery Timeline
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Standard Delivery: Most orders are delivered within 7 to 20 business days during non-seasonal periods.
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Processing Time: Please take into consideration that some products may require additional time for processing.
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Dispatch: Your order will be shipped once your payment has been cleared.
4. Important Information
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Fluctuation: Shipping rates may fluctuate slightly based on the current exchange rate at the time of purchase.
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Exchanges & Returns: Please contact our customer service center if you would like to request an exchange or return on your order.
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.