Shipping policy

Delivery
- Our shipping cost based on EMS.
- We deliver products using Yamato Transportation and Sagawa Express to Japan.

We ship all packages via EMS with tracking number
International shipping fee will be charged differently depending on the ordered items’ weight (including box weight)
Mostly it will be delivered within 7-20 days during non-seasonal times of the year. Please take into consideration that some products may take additional time for delivery and processing.
Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

For more information, please refer to the following link. shipping policy

Return Policy
We do not accept exchange, but only accept returns and cancellations for evident issues and reasonable cases. Your refund will be processed once the product is returned and checked. We only accept returns made within 7 days of purchase- return is not possible after 7 days.

*** For return to be accepted, the product must be unused and in the same state as when you first received it. Also, it must be packaged in the original packaging.

1) An item is eligible for cancellation if
- you requested for a cancellation within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
- the order is delayed for more than 7 business days since payment and you have not received any notification regarding the delay; or
- the ordered item is out of stock.
- if your country does not accept EMS post delivery.

2) We do not accept return(s) if
- You are returning the items just because you changed your mind (on size, color, etc.)
- there are signs of usage
- the product has a defect due to usage
- the product was returned without our authorization
- the the product is custom made
- the product is in our paper crafts category (card, poster, postcard, etc)

3) We accept return(s) if
- you receive a product different from your order; or
- you receive a defective product.

4) The following items are not considered defective
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made while shipping
- Items that comply the descriptions in the product page

5) If there is a missing item from your order
- Contact our customer service center by phone or by our forum on the website (if you cannot reach us by phone) within 1 day of delivery.
- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
- Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

For more information, please refer to the following link. Return Policy